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We think metering is the fairest way to charge our customers, so we will always try to fit a meter. In some cases, we can’t fit a meter, as we can't measure an individual customer's supply usage if the property shares a water supply with others.
Other reasons include - properties sharing a common water tank, not enough space on the internal stop tap or more than 2 supply pipes serving one property, i.e. separate supplies to an outside tap, to the main part of a house and another to an extension. (We will only fit up to 2 meters at each property.) We won’t carry out any work to change the pipework which supplies water to your home.
If we can’t fit a meter, we will recalculate your bill based on the number of people in the property and their expected water use and put you on - our assessed charges scheme. This fixes the cost of your water and sewerage service. You must apply for a meter and allow us to carry out all checks before we can change you to Assessed Charges. We want you to have the cheapest option for you, so we will not apply the Assessed Charge if it is going to cost you more.
If you haven't applied for a meter, you will need to do this first. We will probably need to visit before Assessed Charges can be offered - apply for a meter here.
If you applied for a meter a while ago and we couldn't fit it or if something has changed, we will be happy to look again and see if a meter is possible or if a different charging scheme would be better. We may need to send our surveyor to have another look.
If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts) or 0345 357 2402 (Non-metered Accounts).
Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm
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Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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