Interruption to your water supply - Coleshill - HP7
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Frequently asked questions
Just type in your question or keyword(s) and we'll show you the most relevant answers.
We think metering is the fairest way to charge our customers, so we will always try to fit a meter. In some cases, we can’t fit a meter, as we can't measure an individual customer's supply usage if the property shares a water supply with others.
Other reasons include - properties sharing a common water tank, not enough space on the internal stop tap or more than 2 supply pipes serving one property, i.e. separate supplies to an outside tap, to the main part of a house and another to an extension. (We will only fit up to 2 meters at each property.) We won’t carry out any work to change the pipework which supplies water to your home.
If we can’t fit a meter, we will recalculate your bill based on the number of people in the property and their expected water use and put you on - our assessed charges scheme. This fixes the cost of your water and sewerage service. You must apply for a meter and allow us to carry out all checks before we can change you to Assessed Charges. We want you to have the cheapest option for you, so we will not apply the Assessed Charge if it is going to cost you more.
If you haven't applied for a meter, you will need to do this first. We will probably need to visit before Assessed Charges can be offered - apply for a meter here.
If you applied for a meter a while ago and we couldn't fit it or if something has changed, we will be happy to look again and see if a meter is possible or if a different charging scheme would be better. We may need to send our surveyor to have another look.
Browse by category
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch