We understand it’s frustrating when there’s an interruption to your water supply. We apologise for any inconvenience you may suffer from this. The work that we're carrying out is either essential maintenance to carry out a repair, or to improve the supply to your area. There will be a lot of planning and permissions to arrange these works, so we can’t usually change the dates or postpone the works. We'll always try to be aware of religious festivals or events which are sensitive in nature. However, we must also work within the existing legislation and local conditions.
If you’re unable to manage without water or central heating, we'll make sure we give you enough notice of the works so that you can make alternative arrangements. We don't provide bottled water unless the interruption is over 12 hours.
If you have a medical condition which makes it vital that there’s no interruption to your water supply, for example needing home dialysis, please register to our Priority Services. We will then make sure that our Customer Service staff can respond to your needs in an emergency.