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Can I add or remove someone from my account?


If you would like to add anyone else to your account, we will need their permission. This is particularly important if there is an outstanding balance because it will make the person responsible for any charges too. We need to be sure that the person we add understands and accepts this responsibility.

You can request this change by logging in to your My Account or by calling us on 0345 357 2401


You may want to remove a person from your account due to change in marital circumstances or someone leaving the property. You can do this through My Account. As they currently have shared responsibility for your water bills, we will need the account holder’s permission and the person you are removing permission to make this change.

If the change is due to a bereavement then you can inform us through our bereavement form.
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