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My meter is fogged.

Unfortunately, if your meter is located in the ground, you may sometimes find that the glass becomes covered with droplets of moisture and might be difficult to read. This is because of temperature differences and moisture in the ground and we can't stop this happening.
 
The most effective way to clear condensation is to lightly tap the side of the meter, or if you find that access is restricted, lightly tap the top of the meter with the handle of a screwdriver or something similar. This causes the droplets to falls down and you should find you can see the figures. Please do not scratch or cause any damage the face of the meter .

If you suspect your meter is stopped or may be damaged, please drop us a line. We will pass your query to our meter reading team and, if necessary, arrange for a technician or repair team to attend.

If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts)  or 0345 357 2402 (Non-metered Accounts). 

Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm

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