View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Frequently asked questions
Just type in your question or keyword(s) and we'll show you the most relevant answers.
It depends on where your water meter is to be installed.If the meter is being fitted outside on your external stop tap, the tap on the pipe that supplies water to your whole property - this will normally be on the public footpath and you should not need to do anything.If your external stop tap is on your property, in a flower bed for example, you should make sure we can get to the cover easily and you should move any precious plants or ornaments before our gang arrives. We will, of course, be very careful but we may need to dig and the more space we have the easier it is. If your external stop tap is on your drive, please make sure you don't park over it and leave access clear for any tools or machinery that may be needed.If the meter needs to be fitted inside your home, we simply ask you to clear the area around the pipes where your water meter is going to be fitted. You should check that the technician can reach the stop tap and the pipes around it. Move anything that will be in the way or cause any danger. Our technicians will not dismantle cupboards or remove panelling or wall coverings to reach the stop tap and will not be able to fit the meter if they cannot get access to the stop tap.
Browse by category
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch