Register now

Hello. Sign in.

My Account

You are here : At Home > Frequently asked questions

How can we help?

Just type in your question or keyword(s) and we'll show you the most relevant answers.


I have a meter, how often will I be billed?

If you have a meter, we aim to read your meter once every six months and you will usually be billed just after we take the reading. So you should get a bill at least once every 6 months.

If we are unable to take a reading, we will estimate how much water you have used and then send your bill.  At least one meter reading per year has to be based on an actual read taken by our meter reading team.
Enable Recite