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I have a meter, how often will I be billed?

If you have a meter, we aim to read your meter once every six months and you will usually be billed just after we take the reading. So you should get a bill at least once every 6 months.

If we are unable to take a reading, we will estimate how much water you have used and then send your bill.  At least one meter reading per year has to be based on an actual read taken by our meter reading team.

If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts)  or 0345 357 2402 (Non-metered Accounts). 

Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm

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