You are here : At Home > Frequently asked questions

How can we help?

Just type in your question or keyword(s) and we'll show you the most relevant answers.


Can I have a meter?

Having a meter fitted is an excellent idea.

  • It can save you money because you only pay for the water you use
  • It is good for the environment because it makes you think about how much water you use and this helps you to reduce your water usage
  • If you ask us to fit a meter and we can't (usually for technical reasons), we may still be able to offer a reduction on your charges.
  • If you are on benefits and have 3 or more children at home or a medical condition that means you use more water than an average household, you will need to be metered to be eligible for our WaterSure scheme, which offers a bill cap. For more information please click on this link WaterSure.

You can apply for a meter here>