Register now

Hello. Sign in.

My Account

You are here : At Home > Frequently asked questions

How can we help?

Just type in your question or keyword(s) and we'll show you the most relevant answers.


How can I amend or cancel my Direct Debit?

You can change your Direct Debit payment date or edit your bank details in My Account. Login or register for My Account, then click on Direct Debit Details to amend it.

Cancelling your Direct Debit

To cancel your Direct Debit, please contact your bank or building society.

Please be aware that if you cancel your direct debit within three days of your pending payment the Direct Debit may still be taken.

Cancelling your Direct Debit will not close your account, you will still be responsible for paying any money owed. If you are moving home please tell us by logging into MyAccount.

Enable Recite