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Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you're also likely to save on your energy bills!
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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Do you have low pressure?
Find out what could be causing low water pressure in your home.
What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
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Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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Once you have logged in, click on Direct Debit details and you can amend it there.
Cancelling your Direct Debit
If you need to cancel your direct debit, please contact your bank or building society. Please be aware that if you cancel your direct debit within three days of your pending payment, the Direct Debit might still be taken. By cancelling your direct debit, this will not close your account, and you will still be responsible for paying any money owed. If you’re moving home, you can let us know by logging into MyAccount.
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