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Do you offer a discount?

The water charges are not based on the number of people in a property, so, unfortunately, there is not an automatic discount for single households, but we have other ways we can help.

Low income fixed social tariff (LIFT)
Our low income fixed social tariff may help if you are a low income household or claiming benefits. You will receive a fixed bill for the year that can you can pay monthly.

Apply for the LIFT tariff >

Water meter

If you do not have a water meter, you may find you’ll be better off having a water meter.

Water meters are free, and if we can't fit a water meter, we may charge you based on the number of occupiers in the home.

If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts)  or 0345 357 2402 (Non-metered Accounts). 

Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm

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