Not registered?

Register today

Hello. Sign in.

My Account

You are here : At Home > Frequently asked questions

How can we help?

Just type in your question or keyword(s) and we'll show you the most relevant answers.

 

I have a high metered bill

Your metered bill is based on the amount of water going through your meter. If the bill is more than you expect, you may want to think about anything that might have caused it.

Understanding changes
 
We have lots of advice and suggestions to help you understand your measured bill and to investigate possible leaks. You can also find out how leakage might affect your bill.
 
There are several possible reasons for high usage that might affect your bill:
  • internal plumbing problems created by dripping taps, washing machine flooding, overflow or ballcock problems in toilet cisterns or storage tanks
  • a leak on your private supply pipe
  • previous bills could have been based on estimated readings.
  • building work and redecoration or a new lawn being laid leading to higher than normal use of water
  • the number of occupants or visitors at the property has gone up since the previous bill.

You might find our leaflet Tips for reducing water usage helpful

If you find that there is a leak on your side of the meter, you may be entitled to a one-off allowance against the cost of lost water. 
 
In rare cases, particularly with older properties where there has been a change in use of the property, such as a conversion of a house to flats, there may be a joint or shared supply. So rather than indicating a possible leak, the meter could be recording water being drawn off the mains by a neighbour.
 
If you are responsible for the maintenance of the water supply to your property, we recommend you consider protecting your home from unexpected water related emergencies with a range of cover brought to you by HomeServe Membership Ltd. You can find out more about HomeServe by clicking on this link.
 
Loggers

If you have carried out all the checks detailed in our 'Tips for reducing your water usage' leaflet and are still concerned that you are using more water than you would expect, it is possible to request a logger which can give a more detailed picture of your water use. There is a charge for this service and there are limits to the information a logger can give you. Please contact us in the first instance. Our leakage team will be happy to carry out investigations and will ensure that fitting the logger is appropriate in your case.

If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts)  or 0345 357 2402 (Non-metered Accounts). 

Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm

Enable Recite