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Should I get a water softener?

In general, our supply area has 'hard' or 'very hard' water and this hardness occurs naturally. If you have concerns about the hardness of your water, we cannot recommend whether you fit a water softener or not. This is very much a matter of personal choice and, as our responsibility stops at the boundary of your property. We are not able to advise or carry out work on internal plumbing or provide a list of manufacturers.

If you do decide to install a water softener you should make sure that you have a separate supply of unsoftened water for drinking and cooking. Some studies have suggested that hard water may be beneficial to heart health and this benefit could be lost in softened water. Also many softeners use sodium, which is found naturally in table salt, and this can be a problem for babies, particularly those who were premature, and for people who are on a low sodium diet.

If you do decide to have a water softener, we advise that you buy it from a reputable supplier who will advise you on the correct size softener for your water usage needs. If possible, you may wish to seek out independent research, on the internet for example, which can help you decide if this is right for you. We also advise that you have it installed by a qualified plumber. Our advice would be the same for any other devices or water treatments you may be considering.
If you need advice you should contact your own plumber or ask friends and neighbours for their recommendations. You can find a list of our approved plumbers here.
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