Traffic Disruption - A1 - Borehamwood, WD6>
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Frequently asked questions
Just type in your question or keyword(s) and we'll show you the most relevant answers.
In general, our supply area has 'hard' or 'very hard' water and this hardness occurs naturally. If you have concerns about the hardness of your water, we cannot recommend whether you fit a water softener or not. This is very much a matter of personal choice and, as our responsibility stops at the boundary of your property. We are not able to advise or carry out work on internal plumbing or provide a list of manufacturers.
If you do decide to install a water softener you should make sure that you have a separate supply of unsoftened water for drinking and cooking. Some studies have suggested that hard water may be beneficial to heart health and this benefit could be lost in softened water. Also many softeners use sodium, which is found naturally in table salt, and this can be a problem for babies, particularly those who were premature, and for people who are on a low sodium diet.
If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts) or 0345 357 2402 (Non-metered Accounts).
Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm
Browse by category
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch