Interruption to your water supply - UB7 - West Drayton
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
Take the quiz
You are here : At Home > Alerts & planned works > Lead pipe replacement > Lead Supply Pipe
If you’re planning on replacing your old lead pipework, then we offer a scheme which will replace our side of the pipework for you free of charge.
Before we replace our side of the pipework, you’ll need to replace your lead pipe from the boundary stop tap and into your home first. This is called the supply pipe and the responsibility of the homeowner to maintain.
You can find details of approved contractors who can carry out this work for you here.
If you replace your lead supply pipe, it must comply with the Water Supply (Water Fittings) Regulations 1999 act. This is the legal duty of the owner, occupier, installer, or plumber to ensure the regulations are met and won’t have an impact to the quality of your water. For more advice on this, please visit Water Regs UK.
All of the lead pipework within your property has been relayed and connected from the boundary stop tap to the internal stop tap. If you share a supply pipe with your neighbour(s), their lead pipes must also be replaced. You can find out more about shared supplies
The depth of the new pipe should be a minimum of 750mm but no more than 1350mm
The excavation is open for a site inspection at both the boundary stop tap and at the point of entry to the property so we can check it meets regulations
The new pipe must enter underneath the property’s foundations and be ducted for insulation. If this isn’t possible, please contact our Network Regulations team.
The pipe should be laid on and surrounded by friable and free draining materials such as sand or gravel up to a maximum of 250mm.
We request you leave the excavations open, however if you've already filled the holes, you'll need to meet the above requirements and provide us with photos showing:
Our technician will inspect the work carried out to check it’s within regulations. To book an inspection, you can speak to our team via WhatsApp using your mobile.
If the works meet the above requirements, then our technician will arrange to relay any of our lead pipework from the boundary stop tap to the water main free of charge. If you've not met the requirements, we'll require you to do the necessary work to comply with the regulations.
This will be passed to our planning team who will request a permit from your local council if the work will be in a public space. If we need to close the road, or set up traffic management, the work will take longer to plan in. Once this is agreed and we’ve made arrangements for the work, one of our friendly agents will be in touch to provide you with the scheduled date.