We’ve sent you a letter that tells you which block of the tariff you’ll reach if you use the same amount of water as last year. You can see an un-personalised version of the letter here.
As metered customers, you’ll still receive bills as normal every six months, but we’ll also get in touch in between each bill to keep you updated and let you know what block you’re in.
To help us keep you updated throughout the trial, please register for My Account or log in to check your mobile number, email address, and household occupancy are up to date.
If you have any questions, you can give us a call on 0345 357 2401.