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Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
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You are here : At Home > Corporate > News
17 June 22
Affinity Water and Scottish and Southern Electricity Networks (SSEN) have joined forces to help West London customers in vulnerable circumstances to access free, additional services across both utilities.
Using data and mapping tools the organisations have identified certain areas where it’s understood there is a higher proportion of elderly residents and cases of social isolation and are working together so customers across both utilities can access the Priority Services Register (PSR).
Around 3,600 households in the London Borough of Hillingdon have received an explanatory letter to highlight the financial support available to help with water bills and to promote Affinity Water’s Priority Services Register through SSEN.
The letter, which is jointly designed and distributed by Affinity Water and SSEN sets out easy routes for customers to reach each organisation and encourages them to sign up for the free services available.
James Tipler, Head of Financial Support and Service Delivery for Affinity Water said: “We know that households are facing a tough time now and under pressure to make ends meet so we wanted to join together with our partners to let our customers know that we can help and to encourage them to contact us.”
Affinity Water’s Inclusive Services Engagement Manager, Liz Freitas added: “We wanted to draw our customers attention to the discount that Affinity Water can offer some of its customers as well as registering with SSEN for the PSR and we felt that a personalised letter would be a better way of reaching these customers.”
Rosemary Butcher, SSEN’s PSR Team Manager continued: “We’re aware that a small number of households in the Hillingdon area could benefit from the free services that are being offered by SSEN and Affinity Water.
“We would encourage anyone who believes that they, or a family member or friend, could benefit from these services to contact our friendly teams to see how we can help and support them.
“SSEN is keen to ensure customers are prepared for any emergencies and would also ask any customers who would like to discuss personal resilience planning to get in touch with our trained PSR teams.”
Customers are eligible for the Priority Services Register if they:
For more information on our Priority Services Register or to find out more about developing your personal resilience, click here or call 0800 294 3259.
For further information please contact Kevin Barton on: email@example.com
Frequently asked questions
Here are some of our commonly asked questions
Do I have to have a meter?
Will you fit meters to all properties in a road on the same day?
Can I change back to an non metered bill?
I want to know about leaks
Where can I find my customer number?
Where is my meter?
What are Assessed Charges?
How do I deal with frozen pipes?
What will my first metered bill look like?
Do you need access to my property to fit a meter?
How do I switch to a metered bill after a compulsory meter is installed?
I need to find my external stoptap
Why is it some properties can not be metered?
Can I take my own meter readings?
I need help paying my bill
Can you help people with disabilities?
How can I check the hardness of my water?
How do you calculate my bill?
Can I add or remove someone from my account?
I am moving house, what do I need to do?
Do you offer a discount?
How can I amend or cancel my Direct Debit?
My water tastes different after plumbing work.
Do I need to tell you about any plumbing work?
What fittings are approved to use on the UK Water Supply System?
Should I do anything for my meter installation?
What if I already have a water meter?
Do you need a permission to fit a meter inside a property boundary?
Can I water my garden if I have a meter?
What is the Water Metering Programme?
Will I save on a meter?
I don't want to be billed on my meter, can I choose?
Do I need to do anything before my meter is installed?
When I switch when will I receive my first metered bill?
Who is paying for metering customer properties?
Why are you introducing compulsory meters?
Why aren't all customers on meters?
Will all homes be metered?
Will fitting meters cause any disruption?
Do I need to do anything after my meter has been installed?
I need a plumber
Can I work on water pipes?
Do I get a reduction if I have a soakaway?
Do I have to pay a bill for a empty home?
What is Rateable Value?
Letting us know if something goes wrong
How can I find out who is my water company?
I need to talk to someone about my drains, waste water or sewerage
Can I have a meter?
I would like to find out more about lead. Can you help?
How do I apply for a meter?
How often am I billed?
I want to replace my mains water pipe
Who is responsible for the pipes in my home?
Can I have a meter if I live in a flat?
I can't have a meter, what happens now?
Can I have my meter moved to a different place?
Can you tell me about oestrogen in water?
My meter has been fitted, what happens next?
Can I get a copy of my bill?
Can I have a summary of charges?
My water is due to go off, but I can't manage without water.
How can I change my details?
The account holder has passed away
I have applied for a meter, what happens next?
My meter is fogged.
I have a meter, how often will I be billed?
Are you charging me for sewerage?
More about rateable value
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email firstname.lastname@example.org.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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