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You are here : At Home > Corporate > News
17 June 22
Affinity Water and Scottish and Southern Electricity Networks (SSEN) have joined forces to help West London customers in vulnerable circumstances to access free, additional services across both utilities.
Using data and mapping tools the organisations have identified certain areas where it’s understood there is a higher proportion of elderly residents and cases of social isolation and are working together so customers across both utilities can access the Priority Services Register (PSR).
Around 3,600 households in the London Borough of Hillingdon have received an explanatory letter to highlight the financial support available to help with water bills and to promote Affinity Water’s Priority Services Register through SSEN.
The letter, which is jointly designed and distributed by Affinity Water and SSEN sets out easy routes for customers to reach each organisation and encourages them to sign up for the free services available.
James Tipler, Head of Financial Support and Service Delivery for Affinity Water said: “We know that households are facing a tough time now and under pressure to make ends meet so we wanted to join together with our partners to let our customers know that we can help and to encourage them to contact us.”
Affinity Water’s Inclusive Services Engagement Manager, Liz Freitas added: “We wanted to draw our customers attention to the discount that Affinity Water can offer some of its customers as well as registering with SSEN for the PSR and we felt that a personalised letter would be a better way of reaching these customers.”
Rosemary Butcher, SSEN’s PSR Team Manager continued: “We’re aware that a small number of households in the Hillingdon area could benefit from the free services that are being offered by SSEN and Affinity Water.
“We would encourage anyone who believes that they, or a family member or friend, could benefit from these services to contact our friendly teams to see how we can help and support them.
“SSEN is keen to ensure customers are prepared for any emergencies and would also ask any customers who would like to discuss personal resilience planning to get in touch with our trained PSR teams.”
Customers are eligible for the Priority Services Register if they:
For more information on our Priority Services Register or to find out more about developing your personal resilience, click here or call 0800 294 3259.
For further information please contact Kevin Barton on: email@example.com
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