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Interruption to your water supply - Addlestone- KT15

Tuesday 28th and Wednesday 29th November 2023

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Your water has been restored

We’re really sorry for the problems with your water yesterday and today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 12:40 and we'll remove it after 14:40

Repair Timeline

Wednesday 29th November 2023 

(08:25) Our repair team will be returning to Hawker Drive this morning to complete full repairs to the burst main.

(01:00) Temporary repair completed on the burst. We'll return in the morning to complete a full repair.  

Tuesday 28th November 2023

(23:40) Due to the volume of water we've temporarily isolated your water supply to complete repairs. 

(19:25) Repair team and technician on site working to fix a burst on Hawker Drive. 

SMS alert updates

Note: Messages sent between 0800 & 2200.


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How we provide incident support for our customers

Take a look at how we get your water back running as quickly as possible during incidents

Incident support

Useful advice

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