Serving parts of North West London and the Home Counties.

Beat the Chill

Tips to help prepare your home for cold weather

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Our checklist outlines the steps you can take to prepare your home for cold weather



  • Insulate your pipes and water tank, especially tanks in the loft.
  • Toilet cisterns, water tanks or pipes in exposed places and unheated outbuildings could cause problems, ensure they are insulated or better still drain them during the winter if you don’t need them.
  • Don't forget to order your FREE pipe insulation here

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Watch our how to insulate your pipes video



  • If your home is going to be empty for a long time, you might want to turn off your water supply and drain down the system.
  • If you are going away for a short time, it is a good idea to leave the heating on low at home – some systems have a frost setting. If you can, get someone to drop in to check everything is OK.
  • Make sure your boiler has been serviced to ensure it is running effectively.
  • Minimise draughts by closing the doors and windows to unheated parts of your property.



  • Fix dripping taps – even a small trickle can lead to a frozen pipe. 


Additional Tips:

  • Ensure you know where your internal and external stop taps are located just in case your water needs to be turned off.
  • Keep a separate supply of drinking water in the event of an emergency.

For further information and tips on how to prepare for winter, please visit WaterSafe and the Met Office.


Priority Services

For customers who require urgent assistance during an incident, register for priority services.