Serving parts of North West London and the Home Counties.

 Beat the chill

Winter can be a challenge with colder weather and the risks of freezing pipes or flooding. We will be doing all we can to keep your water flowing but there is lots you can do to prevent problems this winter. View our checklist below.



If you have a burst or frozen pipe, click below to see how you can sort the issue:



1. Insulate

Insulate your pipes and water tank, especially tanks in the loft. Toilet cisterns, water tanks or pipes in exposed places or unheated outbuildings could cause problems. Make sure they are insulated or better still drain them during the winter if you don’t need them.


2. Heating

If your home is going to be empty for a long time, you might want to turn off your water supply and drain down the system. If you are going away for a short time, it is a good idea to leave the heating on low at home – some systems have a frost setting. If you can, get someone to drop in to check everything is OK.


3. Repair any drips

There is a risk pipes could freeze. Dripping taps can make things worse, so always get them repaired quickly.