Useful information and advice

Why did we have to introduce a temporary use ban?

In early summer 2012, after two consecutive autumn and winter periods of well below average rainfall, our groundwater levels were extremely low. The critical period for recharging our aquifers is between October and March, so as a responsible water company we had to introduce measures to conserve supplies for future demand whilst limiting our impact on the environment. The action to introduce a temporary use ban was supported by the Environment Agency, CCWater and other water companies in the South East.

What we are doing to conserve water?

To help place us in the best possible position for the future, for our part we have taken the following action:

  • We invested £30m in 2011 to drive leakage down and as a result our leakage levels are at an all time low.

  • Taken part in a national and local winter campaign, helping customers to avoid customer-side leakage.

  • Produced an on-line video to help people protect their home from the freezing weather.

  • Produced an on-line video guide to help our community spot leaks.

  • Our Water Saving Squad has been out and about talking to customers about the importance of saving water and has given out thousands of water saving devices.

Save water, save energy, save money

There's lots you can do to help save water. Taking simple steps can make a surprisingly big difference if we all take them:

  • Turn off the tap when brushing your teeth – this can save 6 litres of water

  • Using washing machines and dishwasher when you have full loads

  • Take a short shower instead of bath – this can save up to 60 litres of water

  • Fit a water butt in your garden to harvest any rainwater

  • Order your free water saving devices and get lots more advice here!

  • Look at our advice for gardeners leaflet

For more information on how to save water and money on bills visit our water efficiency pages

Overview of our area

Find out more about the drought, which is affecting the South East of England.

Environment Agency website

Environment Agency - water situation

Our future plans

Find out more about how we are planning to manage future droughts.

Our future plans