Interruption to your water supply - Hemel Hempstead - HP1 & HP3
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > My Water > Water resources
The heavy rainfall throughout autumn and winter has helped groundwater levels to recover in our central region.
At the start of October 2019, our groundwater levels were ‘low’ following three years of below average rainfall.
However, since then overall rainfall has been significantly above average and we predict groundwater levels will continue to rise until the Spring if the rainfall continues.
This means we are not in a water supply drought and we will not need to introduce water restrictions (also known as a hosepipe ban) this Spring. We will continue to monitor the situation closely and continue work to enhance the resilience of our network.
Click on the map below to see what the water levels are like where you live.
We want to thank everyone who took part in our survey about how restrictions on water use could affect you.
Making small changes in water usage can make a big difference
The journey that water takes to get to your tap
The work we are doing to save water and protect our network
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch