Interruption to your water supply - UB7 - West Drayton
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You are here : At Home > Need help with your bill? > Julie
Julie is working full time and lives at home with her three children. She’s in debt and owes money for council tax, water, gas and electricity. Julie has put off getting any debt advice because she doesn’t think anyone can help her and she doesn’t know where to get help. Julie had borrowed money to get through day-to-day and was being forced to go without basic essentials so that she could pay her rent.
Julie feels increasingly apprehensive about how she will manage the increased cost of living. She received her latest water bill and noticed the message on the back of the bill encouraging her to contact affinity water to find out if she was entitled to any reduced bills.
Julie was anxious about contacting us because she was behind with her water bill and she thought she would be asked to pay the bill in full. We reassured her that we understood that anyone can fall into debt for all sorts of reasons and that this can impact our wellbeing. Although we couldn’t resolve her financial situation in full we really appreciated her getting in touch and we were able to do something to help even if it was just one or two things.
We know it's not easy making that first contact. Our customer affordability team are understanding and will not judge. Tell us about your circumstances and we'll be in touch with how we can help.
if you prefer to speak to us call 0345 357 2412
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