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Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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Find out what could be causing low water pressure in your home.
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National Debtline provides free advice and resources to help you deal with your debts. You can access National Debtline by phone, webchat, or get advice through the website by clicking below.
CAP (Christians Against Poverty)
Citizens Advice Bureau
Money Advice Service
Turn2us (National charity)Try their helpful benefits calculator to see what you may be entitled to
Disabled Living Foundation (DLF)
A national charity that provides free, impartial advice about all types of daily living equipment for disabled adults and children, older people, their carers and families
Government portal with information about disability rights and support in the UK
A national UK charity providing a good range of information for blind or partially sighted people
Action on Hearing Loss
Changing the world for deaf and hard of hearing people. Action on Hearing Loss (formerly RNID) is the largest charity representing the 9 million deaf and hard of hearing people in the UK
Mencap is the leading UK charity for people with a learning disability and their families
Mind is the leading mental health charity in England and Wales, working to create a better life for everyone with experience of mental distress
The Alzheimer's Society
The Alzheimer's Society is the leading UK care and research charity for people with dementia, their families and carers
Helping older people avoid poverty, isolation, neglect and age discrimination. Age Concern England and Help the Aged have joined together to create a new charity, Age UK, dedicated to improving the lives of older people
Click the button below to chat to us or add our number 07971013368 to your phone (WhatsApp text messaging only).
We are available to chat between 8am-6pm Monday to Friday.
If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.
Frequently asked questions
I need help paying my bill
How do I find out about paperless billing?
Can you help people with disabilities?
How can I check the hardness of my water?
How do you calculate my bill?
Can I add or remove someone from my account?
I am moving house, what do I need to do?
Do you offer a discount?
How can I amend or cancel my Direct Debit?
I want to know about leaks
My water tastes different after plumbing work.
Do I need to tell you about any plumbing work?
What fittings are approved to use on the UK Water Supply System?
Should I do anything for my meter installation?
What if I already have a water meter?
Do you need a permission to fit a meter inside a property boundary?
Can I water my garden if I have a meter?
What is the Water Metering Programme?
Will I save on a meter?
I don't want to be billed on my meter, can I choose?
Do I need to do anything before my meter is installed?
How do I switch to a metered bill after a compulsory meter is installed?
Do you need access to my property to fit a meter?
Can I change back to an non metered bill?
What happens if a meter cannot be fitted?
What will my first metered bill look like?
When I switch when will I receive my first metered bill?
Where will you be installing meters and when?
Who is paying for metering customer properties?
Why are you introducing compulsory meters?
Why aren't all customers on meters?
Why is it some properties can not be metered?
Will all homes be metered?
Will fitting meters cause any disruption?
Will you adhere to all Coronavirus precautions?
Will you fit meters to all properties in a road on the same day?
Do I need to do anything after my meter has been installed?
Do I have to have a meter?
Where is my meter?
I need a plumber
Can I work on water pipes?
Do I get a reduction if I have a soakaway?
Do I have to pay a bill for a empty home?
I need to find my external stoptap
What is Rateable Value?
Letting us know if something goes wrong
How can I find out who is my water company?
I need to talk to someone about my drains, waste water or sewerage
Can I have a meter?
I would like to find out more about lead. Can you help?
How do I apply for a meter?
How often am I billed?
I want to replace my mains water pipe
Who is responsible for the pipes in my home?
Can I have a meter if I live in a flat?
I can't have a meter, what happens now?
Can I have my meter moved to a different place?
Can you tell me about oestrogen in water?
My meter has been fitted, what happens next?
Can I get a copy of my bill?
Can I have a summary of charges?
My water is due to go off, but I can't manage without water.
How do I deal with frozen pipes?
How can I change my details?
Can I take my own meter readings?
The account holder has passed away
I have applied for a meter, what happens next?
My meter is fogged.
What are Assessed Charges?
I have a meter, how often will I be billed?
Where can I find my customer number?
Are you charging me for sewerage?
More about rateable value
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