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Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
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You are here : At Home > Priority services > Independent Advice
Disabled Living Foundation (DLF)
A national charity that provides free, impartial advice about all types of daily living equipment for disabled adults and children, older people, their carers and families
Government portal with information about disability rights and support in the UK
A national UK charity providing a good range of information for blind or partially sighted people
Action on Hearing Loss
Changing the world for deaf and hard of hearing people. Action on Hearing Loss (formerly RNID) is the largest charity representing the 9 million deaf and hard of hearing people in the UK
Mencap is the leading UK charity for people with a learning disability and their families
Mind is the leading mental health charity in England and Wales, working to create a better life for everyone with experience of mental distress
The Alzheimer's Society
The Alzheimer's Society is the leading UK care and research charity for people with dementia, their families and carers
Helping older people avoid poverty, isolation, neglect and age discrimination. Age Concern England and Help the Aged have joined together to create a new charity, Age UK, dedicated to improving the lives of older people
Click the button below to chat to us or add our number 07745659300 to your phone (WhatsApp text messaging only).
We are available to chat between 8am-6pm Monday to Friday.
If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.
Frequently asked questions
I want to know about leaks
Will I save on a meter?
What are Assessed Charges?
I need to find my external stoptap
My meter has been fitted, what happens next?
I want to replace my mains water pipe
Can I have a summary of charges?
How can I find out who is my water company?
My water is due to go off, but I can't manage without water.
I need a plumber