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You are here : At Home > Need help with your bill? > Josh
He suffers from anxiety and struggles to speak to people on the phone. He has ignored his bill for two years but wants to get back on track. He is worried about what might be said to him when he calls.
Josh worried about calling, because he thought he would be judged. We reassured him that we understood his circumstances and have helped many customers in similar situations.
We know it's not easy making that first contact. Our customer affordability team are understanding and will not judge. Tell us about your circumstances and we'll be in touch with how we can help.
if you prefer to speak to us call 0345 357 2412
Frequently asked questions
Here are some of our commonly asked questions
I need help paying my bill
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How do you calculate my bill?
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I am moving house, what do I need to do?
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I want to know about leaks
My water tastes different after plumbing work.
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How do I switch to a metered bill after a compulsory meter is installed?
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Can I change back to an non metered bill?
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When I switch when will I receive my first metered bill?
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Why aren't all customers on meters?
Why is it some properties can not be metered?
Will all homes be metered?
Will fitting meters cause any disruption?
Will you adhere to all Coronavirus precautions?
Will you fit meters to all properties in a road on the same day?
Do I need to do anything after my meter has been installed?
Do I have to have a meter?
Where is my meter?
I need a plumber
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I need to find my external stoptap
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Letting us know if something goes wrong
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I would like to find out more about lead. Can you help?
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I want to replace my mains water pipe
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I can't have a meter, what happens now?
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My meter has been fitted, what happens next?
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My water is due to go off, but I can't manage without water.
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The account holder has passed away
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My meter is fogged.
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