Not registered?

Register today

Hello. Sign in.

My Account

You are here : At Home > Need help with your bill? > Josh

Josh struggles with his mental health

He suffers from anxiety and struggles to speak to people on the phone. He has ignored his bill for two years but wants to get back on track. He is worried about what might be said to him when he calls.

How we helped

Josh worried about calling, because he thought he would be judged. We reassured him that we understood his circumstances and have helped many customers in similar situations.



If you can relate to Josh’s story, please get in touch

We know it's not easy making that first contact. Our customer affordability team are understanding and will not judge. Tell us about your circumstances and we'll be in touch with how we can help.

if you prefer to speak to us call 0345 357 2412

Priority services

For customers who require urgent assistance during an incident. Please register for priority services so we can assist you in an emergency.

Priority services Register

Independent advice

We have listed a number of charities and organisations who specialise in aid for people living with disabilities.

Independent advice

You may be eligible for benefits

Use a benefits calculator to see what you're entitled to

Use a benefits calculator to see what you're entitled to

Enable Recite