Serving parts of North West London and the Home Counties.

Paperless bills

Paperless bills are the quickest and most convenient way of receiving your bills from us.

It takes around 8.5 million litres of water to produce the paper bills we supply each year. Help us to reduce our impact on the environment by going paperless, and you can enter our free prize draw to be in with a chance of winning £200.


How do I register and enter the free prize draw?

To set-up paperless billing, simply register or log in to My Account, opt in to receive paperless bills and enter the prize draw from the ‘Update My Details’ page.


Already registered for paperless billing?

Thank you for going paperless.You can enter the prize draw from the ‘update my details’ page on My Account.

To read our full terms and conditions please click here.







How will I benefit from paperless bills?

  • Speed - your bill will be available to view online as soon as it has been created – you won't be waiting on the post! You can also download a statement of your account at any time.
  • Less clutter - no more bulging filing cabinets, simply view in your My Account & download a copy to file electronically.
  • Paper saving - know that you are doing your bit for the environment.
  • Security - protect yourself from identity theft. No paper bills, no access to your personal information.

Please note: We will notify you via email when your bill is ready to view in your account.