View all current alerts (2)
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
You are here : At Home > Retailers > Retail High Demand
We want to say a big thank you to everyone for helping to use water wisely over the hot weather period so far. Your continued support will really help to reduce the demand for water, so we can make sure there’s enough water stored up for the next spell of hot weather. This means we can keep a reliable water supply flowing to you and your community throughout the summer.
During spells of warm and dry weather, there’s always a huge increase in demand for water. This high usage decreases our storage, as this is what we need to use for your drinking water to meet demand. When our storage is low and demand is high, this can lead to low water pressure or supply interruptions because water can't get through the pipes quickly enough.
If you're experiencing low water pressure at the moment, please see our alerts page to see which areas are currently affected.
See our video below to see why & how you can help:
We’ve invested heavily in our pumps and pipes to move water around our network more efficiently and get water to where it’s needed most during high demand periods.
We’re reducing leaks and making sure our storage reservoirs are at capacity before any spike in temperatures and demand hits the network.
We’re working closely with businesses and our highest water users to help them to reduce water wastage.
And we’re giving you, and all our customers, the tools and information you need to waste less water and help protect your local streams this summer.
The graph below shows how much demand for water is going to be expected over the month of July:
The graph below shows how our storage levels fluctuate during hot weather periods:
Due to the hot weather, the water is warmer than usual and there is an increased heat on internal pipework.
All of the air, which is normally invisible, bubbles out and can make your water appear cloudy. This air does not affect the quality of your water, and this isn't harmful to you.
During the periods of hot weather we advise that you store water in the fridge and the water will return to normal as the weather cools.
To make sure everyone has enough water for essential use, we’re asking you for help.
There are a few small things you can do that would have a massive impact, not only on your own water supply, but for your local environment too.
We all enjoy the sunshine, and it's important that we save water while also staying cool and keeping hydrated.
Here are our top tips for staying cool in the sunshine:
We want to make sure we can keep you updated before any potential issues arise.
Please register for My Account or login to check your contact details are up to date.
Frequently asked questions
Here are some of our commonly asked questions
I need help with a leaky loo
I need to find my inside stop tap
I need a plumber
Can I have a meter?
Do you offer a discount?
Do I have to have a meter?
Will you fit meters to all properties in a road on the same day?
Can I change back to an non metered bill?
I want to know about leaks
Where can I find my customer number?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch