Interruption to you water supply - Harpenden - AL5
New customer? Start here.
Independent Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the ICG
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
You are here : At Home > Corporate > News
28 February 23
Affinity Water is today letting its customers in Saffron Walden know that the company will not be reinstating partial water softening in the area, now or in the future, following customer consultation in 2021 and a thorough review into options for treatment.
The cost of reinstating partial softening through new equipment or an entirely new plant in the future – even if equipment passed the regulations – would be a multi-million pound project.
Furthermore, after extensive research, the water company has found there is currently no new equipment available on the market that meets the necessary water quality regulations of the water treatment process.
The demand for high volume softening for drinking water is low, which is why there are very few suppliers manufacturing this equipment. Saffron Walden was the only area to receive partially softened water for household consumption across Affinity Water’s customer base of 3.8million people in Southeast England, where the water is naturally hard.
Affinity Water’s Director of Asset Strategy and Capital Delivery, Steve Plumb said:
“We are very sorry that we will not be able to reinstate partially softened water for Saffron Walden. We have to make sure the service we provide is fair and balanced for all the customers we supply. If we were to reinstate partial water softening in Saffron Walden, other Affinity Water customers across our area would be subsidising an additional service they don’t receive themselves. We are conscious of the cost-of-living challenges that our customers may be facing and have to make sure the service we provide is fair for all of our customers that we supply.
“Whilst we regret that we are unable to reinstate partial softening, we would like to assure Saffron Walden residents that even though the water is ‘harder’ than they were previously used to, it’s still of the same high quality we have been providing across the region for well over 100 years.”
For more information, please visit www.affinitywater.co.uk/saffronwalden
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email firstname.lastname@example.org.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.