Interruption to your water supply - UB7 - West Drayton
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Use our checklist to help identify the cause of a loss of supply.
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You are here : At Home > My Water > Water pressure > Pressure questionnaire
Please answer the following questions to help us to investigate and resolve your issue without delay. The questions are detailed but will help identify if the problem is something we can do something about.
Please note: we can't help with pressure problems caused by internal pipework and our investigations will be severely limited if you don't have a working internal stop tap.
Fields marked with * are mandatory.
Please note: If you don’t know where your stop tap is or if it’s working, we may not be able to help.
You may need to check if you have more than one stop tap. Sometimes additional stop taps are concealed behind units/cupboards.
If you’ve answered YES to any of the above questions, it’s likely that the issue may be to do with the internal plumbing.
Contact an approved plumber to help.
If you’ve answered NO to ALL of the questions above, then our technician will need to attend to investigate the issue further.
We’ll need to make an appointment, as the technician will need access to your property. Please complete the details below and we’ll contact you.
Our appointment times are between 8am-1pm and 1pm-4pm Monday to Friday. Once we have received your completed form our Customer Service team will contact you to arrange a convenient appointment.