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Do you have no water or low pressure at your cold kitchen tap?

  1. Please check for any alerts or planned work in your area.
  2. Also, check with your neighbours to see if they’re affected.
  3. If there’re no alerts in your area and your neighbours are also affected, please call us so that we can arrange a visit straight away.

Is your problem persistent, rather than a one off?

Please answer the following questions to help us to investigate and resolve your issue without delay. The questions are detailed but will help identify if the problem is something we can do something about.

Please note: we can't help with pressure problems caused by internal pipework and our investigations will be severely limited if you don't have a working internal stop tap.

Fields marked with * are mandatory.

Pressure issue

Please note: If you don’t know where your stop tap is or if it’s working, we may not be able to help.

You may need to check if you have more than one stop tap. Sometimes additional stop taps are concealed behind units/cupboards.

Checking your stop tap

  • Check that your stop tap is working properly and will open fully.
  • Gently open and close the tap several times until the number of turns from open to closed is constant.
  • Do not leave the tap fully open. Turn it back a quarter turn to stop it seizing up.
  • Unable to turn the stop tap? Call a plumber to replace it before continuing with this test. Unfortunately we can't help with repairing or replacing the internal stop tap, and it should be working properly before we can investigate.

What to do

If you’ve answered YES to any of the above questions, it’s likely that the issue may be to do with the internal plumbing.

Contact an approved plumber to help.

If you’ve answered NO to ALL of the questions above, then our technician will need to attend to investigate the issue further.

We’ll need to make an appointment, as the technician will need access to your property. Please complete the details below and we’ll contact you.


Your details

Our appointment times are between 8am-1pm and 1pm-4pm Monday to Friday.  Once we have received your completed form our Customer Service team will contact you to arrange a convenient appointment.


Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.

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