Serving parts of North West London and the Home Counties.


About your bill


Frequently asked questions about your bill

Want to find out more about your water bill? our frequently asked questions may help you. Simply click on the link below, whether your account is metered or non-metered:


Are you Metered or Non metered? (please select)

Non-Metered >>

Metered >>


Don’t know if your account is metered? Here’s how you can tell

  • If you have a bill handy it will say at the top if your account is metered or non-metered.

  • Check if you have a meter in your front garden/footpath. Occasionally we fit meters inside the home, in this case, it might be under your kitchen sink.


View your bills online

You can view and download your bills or statements at any time via My Account. Simply log in or register and select ‘View My Latest Bills’ from the top right menu.