Serving parts of North West London and the Home Counties.

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Services for Builders and Developers


 Changes to new connections charges

Have your say

Ofwat’s new rules for new connections charging comes into force on 01 April 2018 and all companies are being asked to change the way they charge customers for new connections.

We’ve been keen to hear your views, so have recently been consulting with our stakeholders on our proposals. The consultation closed on Monday 23 October 2017. We will be publishing the outcomes of this in late December.

For reference, the consultation document can be found here.


My Developments

We have created an online area for you to apply and manage your schemes, track their progress and communicate directly with us.

Click here to login or register


New Connections - A new home build, replacing an existing water supply











New Mains - Building a new development











Inset enquiries








Infrastructure Charges

Our Infrastructure Charges are currently set at £361.00.

You have to pay infrastructure charges on top of the cost of connecting a property to the water main and/or wastewater system (provided by Anglian Water or Thames Water depending on your location within our area). Each company can raise infrastructure charges for connecting premises for household purposes to a public water main or to a public sewer for the first time. Ofwat set an upper limit on this charge and this increases each year in line with inflation.

Further information can be found in our Charges Scheme and on the website of our regulator, Ofwat.

To view our  Infrastructure charges click here.