Wednesday 23rd July 2025

Your water is back on

We’re really sorry for the problems with your water today. All customers will have water, albeit at a lower pressure than normal, our team are still working hard to resolve the issue.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 23:25 and we'll update it again after 08:00 on Thursday 24th July 2025

What's happened so far?

Wednesday 23rd July 2025

(16:40) All customers are back in full supply, our team are still digging to expose the broken valve, this will have no impact on your supply.

(16:20) The rezones have been removed so the pressure should return to normal. The team are continuing repairs and if required the rezone will be put back in place this evening, so you may have low pressure again later today.

(15:20) The incident is also affecting the HA0 area, please check streets affected above.

(14:20) We are now expecting customers to have low pressure.

(13:45) A rezone is being put in place now so the team can shut the main and start repairs.

(10:00) Works had begun, no impact to customers water.

(07:00) Works planned to start at 10am today.

(03:30) They need to shut the main to be able to do these repairs, doing so without rezoning the water would have a massive impact.

(02:15) Technician on site to repair/install a valve.