Monday 19th May 2025

Your water will be back on 

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon. So we can get your water flowing again, we’re redirecting water across our network from other areas. This may be at a lower pressure whilst our repairs are ongoing.

Our boosters temporarily stopped working but is now back up and running, your pressure will return in time, this may take a little while to return back to full pressure.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 18:50 and we'll remove it after 08:00 Tuesday 20th May 2025.

What's happened so far

(19:30)   Our boosters temporarily stopped working but is now back up and running, your pressure will return in time, this may take a little while to return back to full pressure.

(18:50)   We have completed the secondary repair on the water main. We also have a rezone in place, this is where we re-direct water across our network from other areas. You may notice slightly lower pressure while this is in place.

(15:35)   In the process of the main being recharged the pipe has burst again. 

(15:10)   The main has now been recharged, our technician is on the way to restart the boosters. 

(14:05)   Loggers have reported that a wider area is affected than originally anticipated. Customers have been text in the area to advise of this.

(13:25)   Technician has the shut main to do the repair. 

(13:05)   Team on site have requested for urgent technician attendance due to a burst pipe , technician dispatched to investigate.