Friday 30th May 2025

Your water will be back to normal

We’re really sorry for the problems with your water today. We’ve fixed the broken valve and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 13:35 and we'll remove it after 17:35

What's happened so far

Friday 30th May 2025

(13:35) Pressure has restored back to all affected cusotmers but we will continue to moniter this.

Sunday 25th May 2025

(10:30) Our teams have carried out some works in this area to help stop the pressure dropping so much during peak hours. This does appear to have helped improve the pressure over the past few days and we will continue to monitor this. We are still looking into a better solution to resolve this issue.

Saturday 24th May 2025

(08:30) Our teams are continuing to plan in works. Due to permits and permission, this is taking longer than expected. All customers will still have water but may notice lower pressure at peak demand times. 

Monday 19th May 2025

(10:20) Our operational team and water quality team are still in discussion about carrying out repairs to improve the pressure in the area. 

Friday 16th May 2025

(15:45) Some repairs have been complete but there are still some issues that will be resolved in the evenings on Saturday and Sunday.

Thursday 15th May 2025

(01:20) There may still be an issue but the works have been postponed until the weekend.

Wednesday 14th May 2025

(18:15) They have found a valve that had been shut on French's Avenue, this has now been reopened and we are monitoring the pressures

Monday 12th May 2025

(17:10) The team are still investigating as they are unsure what the issue could be.

(14:10) Technician on route to investigate low pressure calls.