Thursday 15th May 2025

Low Presure in Hertford 

We’re really sorry you are experiencing lower water pressure than usual. There was recently a large fire in Hertford which was tackled successfully by the fire brigade.

Following the fire, we have identified a fault on a nearby valve on our network, which may be a result of the large amounts of water drawn through our network at speed, this was necessary in order to fight the fire. We are now in the process of carrying out repairs on our network. Your water pressure may mostly be affected during peak times, mornings and evenings until this repair is complete.

To find out if your streets affected, please click here 

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We updated this message at 10:15 on Monday 19th May 2025, and we'll update it again once we have more information. 

What's happened so far

Monday 19th May 2025

(10:15) The data on our loggers shows that the pressure in the area should be good, and we are hoping to carry out the repair this evening. 

Friday 16th May 2025

(08:20) The repair for the value is due to be done on Monday, 19th May 2025. Low pressure is expected during peak hours of the mornings/evenings.

Thursday 15th May 2025

(12:35) The teams onsite have found an issue with one of the valves, this is causing further issues with the supply of water.

Wednesday 14th May 2025

(06:30) Further issues with the valvue were repaired.

Tuesday 13th May 2025

(23:50) Water pressures will have returned to normal.

(20:50) Herts Fire Service are dealing with a large fire, low pressure to the area is expected due to the fire service filling up their tanks.