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The Environmental Information Regulations 2004 (EIR) apply to public authorities and those bodies carrying out a public function. 

We will consider any reasonable request for environmental information which you may submit by completing our online form

There may be reasons why the information cannot be provided and if this is the case, we will notify you. The main reasons for not providing the information are:

  • The information you have requested does not exist.
  • The information is held by another public authority.
  • There is an exception to disclosure.

Fields marked with * are mandatory.

Your details

Your request for information

Please note: For your personal reference, a copy of the details you provided in this form will be sent to the email address you entered above.


Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.

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