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Bulk Supply Charges for New Appointments and Variations 2025/26

To operate within Affinity Water Limited’s (AWL) region a NAV company may require a bulk supply of water from us. In this context a bulk supply is the supply of water services from us as the incumbent appointed company, to a NAV company.

The areas that we supply - Affinity Water

Check out our map to see our full supply area or enter your postcode and check if we supply to you.

View our FAQs for help and advice | Affinity Water

Our Frequently Asked Questions have been designed to provide you with quick and easy answers to the most common questions we get. Whether you're curious about our services, need help with your account, or just want to know more about what we do, you'll find all the information you need right here.

All about your water and account

Affinity Water - pay your bill online, set up a direct debit, tell us you’re moving, report a leak or find answers to your frequently asked questions

Contact us: Emergencies, Billing & Water enquiries - Affinity Water

Post - Development Experience, Affinity Water Ltd, Tamblin Way, Hatfield, Herts AL10 9EZ. Get in touch with us in a way that suit your needs. We offer several ways to contact us, so you can choose the option that works best for you. Translation service: If you need to speak to us in another language, when you call just let our customer team know.

Links to our online forms and helpful advice | Affinity Water

Below are a list of links to our online forms and helpful advice. If you would like any of the information in large print, braille or audio. Please call us on 0345 357 2406 or complete our priority services form.

Check Water Quality & Hardness in Your Area | Affinity Water

Get more information on the different appearances of your water, the different tastes and odours, find out your water hardness levels and much more.

View, pay, and get help with your bill | Affinity Water

Get more information on your bill including how you can view it and how you can pay it. We also have further tools available to help you with paying your bill.

Contact us through email - Affinity Water

If you know the member of staff you want to speak to, call our Switchboard on +44 (0)1707 268 111. Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges.

Alerts - Search works in your area - Affinity Water

Use our interactive map to check exactly where we're working in and around your area, and find out more information on these works.

Submit your meter reading - Affinity Water

Submit your meter reading quickly and easily using our online form. Enter your details, and we’ll handle the rest.

Get financial help with our Debt Support Schemes - Affinity Water

Our Payment Matching Scheme is designed to help clear the arrears that may have built up on your water account. If your application is successful, we'll match any money you pay towards your arrears. And if you stick to the agreed 2-year plan, we'll even pay off any remaining arrears at the end of the scheme. How does it work?

Charges Scheme 2023/24 - Affinity Water

(1) Welcome to Affinity Water Limited’s charges scheme 2023/2024 made under Section 143 of the Water Industry Act 1991 (the “1991 Act”). (2) This charges scheme sets out our charges and charging policies from 1 April 2023 to 31 March 2024 for the supply of water for domestic purposes to

Developers - Water mains - Affinity Water

Apply for a new water mains connection, extension, or diversion for your development. Learn about costs, requirements, and water efficiency discounts.

Everything you need to know about water meters - Affinity Water

Water meters are a great way to help make you more aware of how much water you use and put you in control of your bill, as you can save money if you use less water. Did you know that parts of our supply area here in the Southeast of England have been identified as being severely water stressed?

Apply for a payment plan - Affinity Water

We offer flexible payment plans suitable for everyone. If you prefer to pay in instalments, you can do this by Direct Debit or by using a PayPoint card.

Statement of Significant Changes 2025/26 - affinitywater.co.uk

As part of Ofwat’s Charges Scheme Rules re-issued on 5 December 2022 (Clause A2), each undertaker is required, no later than 13 January, to provide to the Water Services Regulation Authority a statement setting out any significant changes anticipated by the undertaker.

I’m moving within your area - Affinity Water

We're here to make your move easy. It takes just 5 minutes to tell us online. Not sure if we're your water company? Visit WaterUK and enter your postcode to find out. Are you moving out of the country? Tell us about your move abroad here > © 2025, Affinity Water Limited. Registered in England No.02546950.

Our long-term plan 2025 - 2050 - Affinity Water

2 Affinity Water. Our Ambition Planning our future together 3 Affinity Water 3 Planning our future together. Introduction Our long-term delivery strategy (LTDS) has helped to shape our PR24 business plan for 2025 to 2030; it outlines the public value we provide through our services.

Domestic Leakage Allowance Claim Form - Affinity Water

Affinity Water is not required to give leak allowances where leakage has occurred on pipes inside your home other than your supply pipe. However, an allowance on water charges may be considered if:

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