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New customer? Start here.
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With My Account you can view your balance, get instant statements, update your details and more whenever you choose
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Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
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Once we receive your form, we’ll give you a call to discuss the payment schemes that would be suitable for you based on the information you have provided. If you need to contact us in the meantime, please call our customer team on 0345 357 2401. We’ll be happy to help.