View all current alerts (2)
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
You are here : At Home > Priority services
Here are the services we offer:
You can also download a PDF version of the Priority Services form and post it to us at Advanced Care Team, Affinity Water, Tamblin Way, Hatfield, Herts, AL10 9EZ
Please note: If you need to use the accessibility functionality to read the above PDF form, please click on the icon (on the right-hand side), before opening the document.
or Call - if you prefer to speak to us, you can apply by calling us on 0345 357 2406
Please see our privacy notice for the Priority Service Register below.
If you would like to nominate someone else to discuss your account with us, please complete our Third Party Consent form (PDF 44KB).
British Sign Language users can contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions. Find out more here.
If you require a translator, please get in touch with our customer service team.
View a list of charities and organisations that can offer help and advice.
If you prefer to contact us our friendly team are happy to help. Contact them by email at email@example.com or call 0345 357 2406.
Click the button below to chat to us or add our number 07971013368 to your phone (WhatsApp text messaging only).
We are available to chat between 8am-6pm Monday to Friday.
If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.
Frequently asked questions
I need help with a leaky loo
I need to find my inside stop tap
I need a plumber
Can I have a meter?
Do you offer a discount?
Do I have to have a meter?
Will you fit meters to all properties in a road on the same day?
Can I change back to an non metered bill?
I want to know about leaks
Where can I find my customer number?
If you are struggling to pay we may be able to provide additional support.
Struggling to pay
Being on the UK Power Networks Priority Services Register will ensure you will receive extra support if you experience a power cut.
UK Power Networks Priority Scheme
If you need a bit of extra help, this booklet explains who is eligible to receive this support, what’s available and how to apply for it.
Special Assistance Leaflet
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch