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Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
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You are here : At Home > Corporate > News
07 March 23
A cold snap is on the way this week and Affinity Water is reminding its customers to carry out a few essential checks to prevent possible damage to their homes should pipes burst.
Freezing weather can play havoc with pipes inside and outside a home, causing bursts, leaks and cutting off the water supply. The damage this causes can be expensive to fix. Customers who are managing without any heating this winter are more vulnerable.
Customers are being asked to ensure:
Fiona Wilson, External Communications Manager at Affinity Water said: “We are recommending that our customers once again carry out these few essential checks. Any sudden drop in temperature could cause damage to pipes and property if households aren’t prepared.
“Customers are more vulnerable to leaks if they are not heating their homes, and some may have already turned it off thinking that Spring was here. If that is the case it is even more important that they carry out these checks or ask a family member or friend to help if they are unsure what to do. We all need to ensure the lagging on pipework in our homes is still in order. Our winter ready checklist and handy how-to videos can help you to insulate your pipes, thaw frozen pies and find your stop tap in case of an emergency”.
If a pipe bursts, turn off the stop tap, leave an internal tap on to allow thawed water to escape and contact a qualified plumber.
When looking for a plumber, it is recommended to select one that is a member of an approved contractor scheme, such as WaterSafe. Approved businesses can be found at: www.watersafe.org.uk by typing in your postcode. Or call 0333 207 9030.
Affinity Water’s free Priority Services Register can be found at: affinitywater.co.uk/priority-services
The Company is also offering help in certain circumstance with paying bills: affinitywater.co.uk/helpmepay
Affinity Water customers can also find out how to save water and save money on their bills by taking a three minute My Water Footprint quiz today. They can get free water-saving device too, find out more at: affinitywater.co.uk/saveourstreams
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email firstname.lastname@example.org.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.