View all current alerts (4)
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
Take the quiz
You are here : At Home > My Water > Water pressure > Low pressure
Water pressure varies at different times of the day. Your pressure is usually lower during the morning and the evening, as more people are at home so the demand for water is higher.
You might also experience low water pressure when an incident has occurred, such as a burst water main. This is because the pressure in the water main is not enough to reach the top of your house.
Pressure is measured in bars, and 1 bar of pressure will push water to a height of 10 metres in your home. The minimum water pressure we’re legally required to supply to your boundary stop tap is 7 meters head (0.7 bar).
If you’re not on a joint supply, your neighbours should have the same water pressure as you, provided your houses are of very similar height and the same distance from the point where our water main is located. Your water flow is individual to your property and may differ from your neighbours.
Low pressure is not to be confused with low water flow. It is possible to have high water pressure, but a low water flow. The flow of your water depends on your private supply pipe.
If your water pressure is still affected, contact our team and we can help to give you the best advice
Click the button below to chat to us or add our number 07745659300 to your phone (WhatsApp text messaging only).
We are available to chat between 8am-6pm Monday to Friday.
If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.