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You are here : At Home > My Water > How to guides > Dealing with bogus callers

Dealing with bogus callers

In some areas we have problems with bogus callers, pretending to be from a water company. Here are some simple tips to keep yourself and your family safe.

  • Before you ever let anyone into your house always ask to see ID.
  • If we do come to your property, we will be in uniform and we will never ask to go upstairs.
  • If you are worried, always ask to check the ID again. Genuine callers will never mind waiting while you call their office.
  • Join our Safeguard scheme either online or over the telephone. This way you can set up a password to ask us to quote when we come to your door, to make you feel more secure.
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