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Dealing with bogus callers

In some areas we have problems with bogus callers, pretending to be from a water company. Here are some simple tips to keep yourself and your family safe.

  • Before you ever let anyone into your house always ask to see ID.
  • If we do come to your property, we will be in uniform and we will never ask to go upstairs.
  • If you are worried, always ask to check the ID again. Genuine callers will never mind waiting while you call their office.
  • Join our Priority Services register either online or over the telephone. This way you can set up a password to ask us to quote when we come to your door, to make you feel more secure.

Frequently asked questions

 

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Letting us know if something goes wrong

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I need to talk to someone about my drains, waste water or sewerage

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I would like to find out more about lead. Can you help?

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I need help paying my bill

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My meter has been fitted, what happens next?

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My water is due to go off, but I can't manage without water.

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How can I change my details?

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The account holder has passed away

I have applied for a meter, what happens next?

My meter is fogged.

What are Assessed Charges?

I have a meter, how often will I be billed?

Where can I find my customer number?

Are you charging me for sewerage?

More about rateable value

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