View all current alerts (4)
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
Take the quiz
You are here : At Home > Metering > Switching
Two years ago, we installed your water meter as part of our Water Saving Programme. Following your meter installation, we gave you a two-year period to compare your water usage and switch to a metered bill.
If you have not switched already, after two years we will automatically switch you to a metered bill. This will put you in control of your water usage and you will only pay for what you use.
Once you start receiving metered bills you cannot switch back to a non-metered bill.
We will write to you again before this happens.
You will not be able to switch back to a non-metered bill.
You will receive a new metered bill that shows the change from a non-metered bill to a metered bill, normally within the next 20 days.
If you pay by direct debit, you don't need to do anything we'll adjust your payments for you.
All future bills will follow at regular six monthly intervals.
That's it! You are now in control of your water usage and will only pay for the water you use.
Frequently asked questions
How do I switch to a metered bill after a compulsory meter is installed?
When I switch when will I receive my first metered bill?
What will my first metered bill look like?
Can I change back to an non metered bill?
I don't want to be billed on my meter, can I choose?
My meter has been fitted, what happens next?
Will I save on a meter?
What if I already have a water meter?
Is the Water Metering Programme a way of making money ?
What is the Water Metering Programme?