Interruption To Your Water Supply - Priory Way - HA2
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Metering > Switching
If you have not switched already, after two years we will automatically switch you to a metered bill. This will put you in control of your water usage and you will only pay for what you use.
Once you start receiving metered bills you cannot switch back to a non-metered bill.
We will write to you again before this happens.
You will not be able to switch back to a non-metered bill.
You will receive a new metered bill that shows the change from a non-metered bill to a metered bill.
If you pay by direct debit, you don't need to do anything we'll adjust your payments for you.
All future bills will follow at regular six monthly intervals.
That's it! You are now in control of your water usage and will only pay for the water you use.
Frequently asked questions
How do I switch to a metered bill after a compulsory meter is installed?
When I switch when will I receive my first metered bill?
My meter has been fitted, what happens next?
What will my first metered bill look like?
Can I change back to an non metered bill?
I don't want to be billed on my meter, can I choose?
Will I save on a meter?
Is the Water Metering Programme a way of making money ?
What if I already have a water meter?
What is the Water Metering Programme?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch