Search Menu Toggle
Close Menu

As part of our Metering Programme, we installed your water meter.  If your water meter was fitted before 1 April 2024, we gave you a two-year period to compare your water usage and switch to  metered charges. If it was fitted after 1 April 2024, you have one year to move to metered charges.

This is unless:

  • You ask to switch to metered charges.
  • Based on your meter readings, it's clear you would have paid less with metered charges over the last six months.
  • You move out of your home.
  • You've reached the end of your transition period to metered charges.

Here's how switching to metered bills works

1. We will change your account to a metered bill 

We will write to you again before this happens.

You will not be able to switch back to a non-metered bill.

2. You will receive your first metered bill

You will receive a new metered bill that shows the change from a non-metered bill to a metered bill, normally within the next 20 days.

If you pay by direct debit, you don't need to do anything we'll adjust your payments for you.

3. We will send your first bill including water usage approximately six months after your first metered bill.

All future bills will follow at regular six monthly intervals.

That's it! You're now in control of your water usage and will only pay for the water you use.

Enable Recite