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The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
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Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
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Find out what could be causing low water pressure in your home.
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Finding an approved plumber
When looking for a plumber we recommend you get three quotes from an eligible member of an Approved Contractors’ Scheme, such as WaterSafe.
WaterSafe is a national plumbing assurance scheme with the aim of providing recognition for competent plumbers and assurance to customers seeking water supply plumbing work.
If you encounter any difficulties with work carried out by a WaterSafe Approved contractor please contact WaterSafe.
Find your nearest qualified plumbing and heating professionals on the WaterSafe website here >
If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts) or 0345 357 2402 (Non-metered Accounts).
Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm
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Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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