Get help with paying your bill

If you're having trouble paying, we're here to help.

We understand life can bring unexpected challenges, like illness or financial changes. If you're having financial hardship, please contact us. We'll listen, consider your situation, and work with you to find the best solution.

Our Financial help schemes

Help & Advice

We know that managing bills can be stressful, and you’re not alone. If you need help, we’re here for you. You can get free, independent advice from the National Debtline, or download our guide for simple tips. You can also use our benefits checker to see if you’re getting all the help you should. If you need more support, just send a request to our Affordability Team and we’ll get back to you.

Other ways to save money

You can apply for a water meter to see how much water you use and take control of your bill. If it's technically not possible to install a meter, we'll put you on our assessed tariff.

We want to help you reduce the amount of water you use. We have helpful tips and free water saving devices designed to help you save water and save money.

Priority Services

Extra help to support your needs

Our Priority Services are designed to provide alternative support for customers with specific needs, ensuring you get the assistance you require. Whether you need help managing your account, alternative form of communication, or extra assistance during a power cut, we’re here for you.

Sign up for Priority Services

Financial help

Did you know you can get cheaper broadband and phone packages?

Due to the rising cost of living, Ofcom is encouraging companies to offer social tariffs to help customers on low incomes.

If you're claiming Universal Credit, Pension Credit or other benefits, you may be entitled to a social tariff on your broadband.

Find out more