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Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
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Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
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Frequently asked questions
Here are some of our commonly asked questions
Can I add or remove someone from my account?
Will I save on a meter?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
How can I pay my bill?
What is the Low Income Fixed Tariff
What are fixed charges?
I need help paying my bill
Can I take my own meter readings?
How can I report a water leak?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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