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Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
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See the latest Annual financial reports and investor updates.
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Frequently asked questions
Here are some of our commonly asked questions
I am moving house, what do I need to do?
What is the Low Income Fixed Tariff
Will I save on a meter?
Do I have to have a meter?
What are fixed charges?
How can I pay my bill?
How can I report a water leak?
Can I pay monthly?
Can I add or remove someone from my account?
How do I cancel my Direct Debit?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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