Interruption to your water supply-Romford/Epping/Brentwood- RM4/CM16/CM14
Thursday 4th December 2025
What we’re doing
Our repair team are working hard to fix the burst pipe and get your water back to normal. Once we know how long this will take, we’ll let you know as soon as possible.
We’re really sorry about this and thank you for your patience.
We updated this message at XX:XX and we'll update it again after XX:XX
Our technician has managed to restore water for all customers by isolating the burst pipe. Our repair team are still working hard to fix the burst pipe, once we know how long this will take, we’ll let you know as soon as possible.
We’re really sorry about this and thank you for your patience.
For streets affected please click here.
What you can do
Until we’ve sorted this, please avoid using your:
- Washing machine
- Dishwasher
- Electrical appliances that use water
If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.
We’re really sorry about this, we’re working to get your water back to normal as soon as possible.
We added this message at 21:40 and we'll update it again after 08:00 Friday 5th December
What has happened so far
(18:35) Our technician has located a burst on a 12inch mains pipe on Garnon Lodge, Mount Road, Epping. Our repair team are on site, and our road closure and traffic management are en route to site.
(18:20) Our streets affected list has now been updated with streets in CM14 too.
(17:15) We started to receive contact from the CM14 area with no water. More streets that are not on the streets affected list are starting to be affected, so once we have more of an idea of what streets are affected, it will be updated.
(16:55) Our technician and repair team have been dispatched to the area. The cause for this is still unknown.
(16:50) We have noticed an increase in flow on our pressure loggers in the area, and we have been recieving contact from customers with no water.