Interruption to your water supply - Staines - TW18
Thursday 16th October 2025
No water and low pressure in Staines
We’re really sorry you haven’t got any water or are experiencing low pressure. There’s a broken valve on Chestnut Grove which may be causing this.
Streets affected: Cherry Tree Road, Chestnut Grove and Kingston Road
What we’re doing
Our repair team are working to repair the broken valve on Chestnut Grove. However, they need additional fittings before they can complete the repair.
We’re really sorry for the delay. We’re working hard to get your water flowing again soon.
What you can do
Until we’ve sorted this, please avoid using your:
- Washing machine
- Dishwasher
- Electrical appliances that use water
If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.
We’re really sorry about this, we’re working to get your water back to normal as soon as possible.
We updated this message at 20:55 and we'll update it again after 22:55.
What's happened so far?
(20:50) Repair team is now on site.
(18:45) Our technician has assessed the valve and a repair team are on their way to help.