Interruption to your Water Supply - CM16 - Epping
Friday 29th August 2025
Low pressure
We are sorry if you have lower water pressure than normal. There is a burst water main on a field behind Coopersale Street and our technician has had to throttle a valve to assist with repairs.
What we’re doing
Our repair team have stayed in the area and are continuing to repair the burst main. We are arranging for tankers on site to support repairs being completed, we will also need to shut the main to complete works, however, this will not be done until after evening peak hours and when the tankers are on site.
As soon as we have more information, we will let you know.
What you can do
Until we’ve sorted this, please avoid using your:
- Washing machine
- Dishwasher
- Electrical appliances that use water
If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.
We’re really sorry about this, we’re working to get your water back to normal as soon as possible.
We updated this message at 14:00 and we'll update it again after 18:00
What’s happened so far
Friday 29th August 2025
(13:00) The road closures are being put into place now, pressures in the area have mostly returned so all customers will have sufficient pressures at the moment.
(10:00) We have sent text messages to all customers within the area that will be affected if we have mobile phone numbers for them
(09:40) The team will be throttling a valve at our Kelvedon Hatch site to assist with the repair. This may cause lower water pressur ethan normal.
(03:00) The repair team are on site and have advised that the main may need to be shut in order to excavate over the burst. The team have confirmed that this will not be done during the night and a decision will be made in the later morning on the next steps.
(00:45) We have located a burst water main in a field behind Coopersale Street. Our technician is on site and a repair team have been requested to attend site. At this time, we do not expect any customer impact to supply.