Sunday 6th July 2025

Your water is back on

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 18:45 and we'll remove it after 08:00 on Monday 7th July 2025

What's happened so far?

Sunday 6th July 2025

(18:40) The repairs have been completed and all customers are back in supply.

(17:35) Technician on site incase repair team needs the mains to be shut.

(15:50) Repair team advised they will try repair again without a shut of the mains but technician on route in case one is needed.

(15:25) Repairs were done but did not hold, repair team requested attendance of a technician so mains can be shut in order for the repairs to be completed.

(14:00) Our technician has throttled in the mains to contain the burst, all customers are in supply, albeit at low pressure. The repair have started to excavate the burst mains.

(12:00) Our technician has requested the assistance of our leakage team who are on route and will be on site shortly. The repair team are also on route and traffic management has been requested so that our repair team can start excavating once set up.

(11:30) Our technician has assessed the burst and an urgent repair team has been requested.

(10:50) Streets affected list has been added.

(10:40) Technician on route to investigate.