Serving parts of North West London and the Home Counties.

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WaterSure application

The WaterSure Scheme helps vulnerable; high water consumption metered customers. It works by capping your charges extra water usage is not chargeable.

If you answer YES to ALL the following statements, then you should apply.

  • Your water supply is charged on a metered basis.

  • A member of your household receives one of these benefits (Income Support, Jobseeker's Allowance, Employment Support Allowance, Working Tax Credit, Pension Credit, Child Tax Credit, Housing Benefit, Council Tax Benefit)

  • You have 3 or more children under 19 living in the property who are in full-time education or approved training, or 1 or more people living in your property with a medical condition that uses significant amounts of water.

Fields marked with * are mandatory.

    Your details

    Name : *
    Address : *
    Postcode : *
    Email address : *
    Customer number
    (e.g 1234567-8)
    Comments :

    Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area.

    Read our full privacy policy here>>