Close Search
Search
Accessibility
My Account
Contact
Search
Search
Menu Toggle
Close Menu
Your home
Back
Your home
Your account
Back
All about your water and account
Log in or register to manage your account
Moving home
Become a new customer
Update your details
Get a copy bill or statement
Priority Services
Customer feedback & improvements
Bills
Back
About your bill
View your online bill
Understanding your bill
Is your bill high?
Get a copy bill or statement
Paperless billing
Pay
Back
Ways to pay your bill
Set up a payment plan
Financial support
Financial support
Back
Get help with paying your bill
Apply for a reduced bill
Apply for the bill cap scheme
Set up a payment plan
Is your bill high?
Get help with waste water charges
How we've helped people in debt
Emergencies & works
Back
Latest incident alerts
I have no water
Low water pressure
Search works in your area
Why we're renewing water mains
How we support customers during incidents
Home Emergency Cover
Report a problem
Back
Report a problem
Water leaks
Low water pressure
Water advice
Back
Everything about your water and account
Drinking water quality
Check your water hardness
Find a plumber
Find your Wastewater provider
How to guides
Find your stop tap
About lead pipes
Metering
Back
Apply for a water meter
How to read your water meter
Submit a meter reading
Our metering programme
Save water
Back
Water-saving tips & devices
My Water Footprint - how much water are you using
Water-saving tips
Water-saving devices
Setting up water-saving devices
Water saving in the garden
Book a Home visit
Save Water
Keep life flowing
Save our Streams
Water Saving Rewards
Working with schools - Water Smart
Water neutrality (water efficient homes)
Help & Support
Back
All about your water and account
Useful information
Report a problem
Financial support
Priority Services
Notify us of a bereavement
Landlords & Letting agents
Customer feedback & improvements
Building & Developing
Back
Building & Developing - Home
Homeowners & builders
Back
Home Projects
Estimate your application fee
New connections budget estimator
Apply for a connection
Lead pipe replacement
Separating joint supplies
Developers & consultants
Back
Apply for a disconnection
Apply for a temporary supply
Apply for a water mains connection
Apply for a water mains diversion
Guidance for developers
Self-lay
Back
Self lay application
Guidance for developers
Guidance for self-lay providers
Adoption codes
NAVs
Local and highways authorities
We're here to help
Back
Current alerts and works
Useful information
FAQ's
Contact Us
Charges
Back
Our charges
Water efficiency
Environmental Incentives Common Framework
Estimate your application fee
New connections budget estimator
Historic charges
My Development Portal
Retailers & Business
Back
Retailers and Business – Home
About us & Our Area
Back
About us
Are you a business customer?
Search our area
Water mapping
Asset Condition Lab
Charges & Services
Back
Charges & Services
Accredited entities
Alternative Payment Terms
Alternative eligible credit support
Meter reading & data logging services
Relationship & Account management
Trade Sewerage & Drainage
Hydrant licence
Help & Guidance
Back
Sensitive customers
Using SwimPool Portal
Unplanned event support
Our policies
Water Quality & Scientific Services
Water fittings regulations
Water efficiency for businesses
Useful links & documents
Alerts and works
Smart metering
Water Efficiency Visit
About us
Back
About us
Back
Our supply area
Our jobs
News & blogs
Our sites
Our board of directors
Our owners
Charities
Innovation
Accreditation & certification
Independent Challenge Group
Health & local authority liaison
Governance & Assurance
Back
Governance & Assurance
Our regulators
Our code of ethics
Investors & Suppliers
Back
Investors overview
Investor library
Announcements
Organisational structure
Suppliers
Tender opportunities
Our plans
Back
Business plan
Water Resources plan
Drought Management plan
Reports
Back
Latest reports
Our annual report
Our performance
Charges scheme
Our polices
Sustainability
Back
Sustainability
Biodiversity
Catchment management
Climate change
Environment
Environment information regulations
Multi-capitals
Net-zero
Our water resources
Reducing abstraction
River restoration
Water trading
Accessibility
My Account
Contact
Research Survey - Prize Draw
Terms and conditions
The prize draw is open to registered customers of Affinity Water Limited who are aged 18 years or over, except employees of Affinity Water Limited, their households, or any third party directly involved in the administration of the prize draw.
Entry is free, and no purchase is necessary.
To enter the prize draw, eligible customers must complete the customer survey shared by Affinity Water Limited during the Survey Period and opt in to the prize draw at the end of the survey.
Entries are limited to one per person.
The Survey Period will begin at
09:00 AM
on
09/10/25
and end at
11:59 PM
on
17/10/25
. Surveys submitted after the Survey Period has ended will not be entered into the draw.
Five winners will be selected at random from all eligible entries approximately two weeks after the Survey Period ends. The draw will be supervised by an Affinity Water Limited colleague not connected to the organisation of the prize draw.
Each winner will receive a prize of a
£100 Amazon e-gift card
. A total of
five £100 vouchers
are available to be won.
Each winner will be notified of their win by email using the email details provided during the survey. If a winner does not respond within (7) seven days of being contacted, then the winner’s prize will be forfeited, and Affinity Water will be entitled to select a new winner using the same process.
The prize will be delivered electronically to each winner via email within
(2) two weeks
of the notification email being sent. Each winner will have
(7) seven days
from the date of the notification email to accept their prize. Once a winner has confirmed acceptance, the prize will be delivered electronically via email
within a further (7) seven days
.
The prize for the winner is non-exchangeable and non-transferable, non-refundable and no cash alternative will be offered.
Affinity Water Limited accepts no responsibility for entries not received or successfully completed due to technical faults of any kind or any other reason.
The decision of Affinity Water Limited regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
In accordance with legal obligations, Affinity Water Limited will make available information that indicates a valid award took place. To comply with this obligation, the surname and the first part of the postcode of the winners will be available upon request. Requests must be sent to: watersavings@affinitywater.co.uk or by post to: Survey Prize Draw, Affinity Water Limited, Tamblin Way, Hatfield, AL10 9EZ (enclosing a self-addressed envelope) within (1) one month of the draw.
Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. Affinity Water Limited reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.
Affinity Water reserves the right to hold, cancel, suspend or amend the prize draw where it becomes necessary to do so.
Insofar as is permitted by law, Affinity Water Limited, its agents, or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Affinity Water Limited, its agents or distributors or that of its employees. Your statutory rights are not affected.
Personal data collected during the course of this prize draw will only be processed as set out in Affinity Water Limited’s Privacy Notice (
https://www.affinitywater.co.uk/privacy
). See also paragraph 13 of these terms and conditions with regard to announcement of winners.
This prize draw is governed by English law and participants submit to the jurisdiction of the English courts.
This prize draw is managed by Affinity Water Limited, Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Enable Recite