View all current alerts (2)
New customer? Start here.
Independent Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the ICG
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
You are here : At Home > Corporate > News
26 October 23
An independent nationwide survey commissioned by Affinity Water found the majority of Brits (55%) don't know how to check their toilet or water tank for leaks, which are the biggest water loss culprits in the home.
Due to leaks within the home, the nation could be wasting £697 million on water bills each year, and 900 million litres of clean drinking water every day. This is equivalent to filling Wembley Stadium or supplying water to another one million people a week.
Home leaks can cause extensive costly damage to the home, and the water lost impacts rivers and streams in water stressed areas. Affinity Water, the nation’s largest water-only supplier, has reduced its network leaks by 15.8% in the last three years exceeding its target of 14%. Every litre lost matters, so it is now on a mission to help the nation identify home leaks and understand when to call in the experts to fix them.
An independent nationwide survey commissioned by Affinity Water, reveals over two thirds (68%) of the nation have had a leak in their home. But, the majority of Brits (55%) don’t know how to check their toilet or tanks for leaks, which are the culprits for the biggest water loss.
One in five people leave home leaks for 4 weeks or more before getting them fixed. Almost one third (32%) of those with a leak have put off fixing it due to how much they think it will cost to repair them. While 33% had other home repair jobs they deemed more critical, and 28% didn’t know a reliable plumber to ask for help.
A separate independent poll of 250 plumbers found the top three home leaks’ plumbers tend to are pipes, toilets, and sink taps, and they fix 192 home leaks each on average, every year. The survey revealed that 93% of tradespeople agree that often a leak will get worse over time, while 83% of homeowners think leaks will just go away.
The poll revealed that 7 in 10 plumbers say people who don’t contact them about a leak right away don’t think it’s that bad – and then it gets worse. 88% of plumbers have had to repair a leak which a customer has tried to repair themselves but couldn’t, with 83% of those saying the customer made the leak worse.
WaterWise data indicates a leak within the home could cost each household an extra £308.78 a year. To save water, save money and leave more water in the environment, Affinity Water has teamed up with Sarah Beeny to encourage the nation to identify leaks within the home and understand when it’s time to call in the experts to fix them.
James Curtis, Head of Leakage, Affinity Water explains: “Reducing leakage across our network is extremely important and critical in helping us to leave more water in the environment. We are working tirelessly to find and fix leaks across our network, and working with Government and the industry on how we can make the wider water infrastructure better. While we continue to take care of this, everyone can play their part to save water, save money on their bills, and together leave more water in the environment. We encourage everyone to find and fix their leaking taps, toilets, and pipes in their homes.”
Sarah Beeny, renowned property expert and TV presenter, said: “Drips from a tap or the cistern on a loo don’t feel like much, but they all add up. The nation is wasting 900 million litres of clean water due to home leaks every day. That’s enough to supply water to one million people for a week. Every litre wasted matters. From leaky loos and faulty tanks to past their prime pipes, we can take small simple steps, which all add up to make a big difference to the volume of clean water currently being wasted. Let’s all work together to save this precious resource by taking on the leaks that can also cause damage in a home. Protect your home, your bank account, and protect your environment – it’s a win, win, win.” Affinity Water’s Top Five Tips on how to identify leaks in the home and when to call in the experts:
To understand your water footprint and find out how you can uncover leaks in your home visit affinitywater.co.uk/homeleaks
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email email@example.com.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.