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26 April 23

Affinity Water launches public consultation on proposed plans from 2025-30

Affinity Water is asking its customers and stakeholders to question and challenge it on its future plans. It has published a summary document of its proposals from 2025-30 and wants to know what people think.

Feedback can be given in two ways:

  • Via their public consultation which is available in an online survey for 6 weeks from the 25th April 2023
  • And/or by attending a live online event on Tuesday 6 June called ‘Your water, your say’ where challenges can be made in person.

Anyone can give their feedback - including customers, businesses, environmental groups and other stakeholders and it’s easy to do whichever way you choose. The ‘Your water your say’ event will offer an ‘in person’ opportunity to ask a live question, raise a concern and provide feedback on the company’s business plan for the 2025 – 2030 period; chaired by an independent moderator.

Clare Carlaw, leading the consultation for Affinity Water said:

“We need to hear from as many customers and stakeholders as possible to enable us to shape our future business plans for water across our regions in the South East. We wanted to give people as much opportunity as possible to engage with our plans; you can either visit our website, read about our plans and answer our consultation questions in our survey, or come along to our live ‘Your water, your say’ event and challenge us in person. Don’t miss this great opportunity to get involved and help us shape our plans.”

Aileen Armstrong, Ofwat Senior Director, Company Performance & Price Reviews, said:

“We encourage anyone who wants to find out more about what their local water company is planning for the future, for the benefit of customers and the environment, to register online and put your point directly to the people in charge of your local drinking water and sewage services. This your chance to influence these plans.”

Mike Keil, CCW’s Senior Director for Policy, Research and Campaigns, said:

“It’s important that companies are upfront and clear about how they are going to invest to tackle the pressures confronting the services we depend on and the environment. These investments will be funded by customers so it’s vital people and communities are given an early opportunity to influence companies’ planning and ensure it reflects their priorities and ambitions.

“The online meetings are a chance to put your questions directly to your company on matters close to your heart – whether that’s efforts to enhance rivers and coastal waters or keeping water bills affordable. It’s your water – make sure you have your say.”

To look at the consultation go to:

Register for a Your water your say session

Further information is also available on the Ofwat website:

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Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.

Contact us on 01707 277 110 or email

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